FAQ - Orders, Delivery & Returns

Ordering with Herrya is simple, fast, and secure:

• Browse our curated selection of reliable outdoor gear
• Choose your item and size (when applicable)
• Add to cart and proceed to our secure checkout
• Select your preferred shipping option
• Pay using our 100% encrypted payment system
• Receive an instant order confirmation by email

Need help? Reach us anytime at info@herrya.com — we’re here to assist.

At Herrya, we offer multiple secure payment options for your convenience:

Credit/Debit Cards (Visa, Mastercard, American Express)

• PayPal
• Google Pay
• Apple Pay
• Shop Pay

All transactions are processed securely through Shopify's trusted payment system.

Your security matters: we use industry-standard SSL encryption to protect your payment information.

Can't find your confirmation email? Here's what to do:

1. Check your spam/junk folder first
2. Allow up to 15 minutes for delivery
3. Verify the email address you provided during checkout

Still no confirmation? Email us at info@herrya.comwith:

• Your full name
• Order date
• Email used for purchase

We'll respond within 24 hours with your order status.

Need to modify or cancel your order?

For order modifications:
Contact us immediately at info@herrya.com with your order number.

Cancellations:

• Within 1 hour of ordering: Full refund
• After processing begins: May not be possible due to our fast fulfillment system

Already shipped?
You can return unworn items within 30 days. See our returns policy for details.

For fastest service: Include your order number in all communications.

Delivery Information:

• Standard Delivery: 7-14 business days to all Australian addresses
• Orders processed within 1 to 3 business days
• Track your package through your confirmation email
• Currently delivering to all Australian states and territories

Note: Delivery times are estimated from dispatch date.

Track Your Order in 2 Easy Steps:

Check Your Email
• Open your order confirmation email
• Click the tracking link provided

Use Your Order Number
• Visit our tracking page
• Enter your order number
• Get real-time updates on your delivery

Haven't received tracking details?
Contact us at info@herrya.com with your order number.

Address Changes:

• Before Processing: Email us immediately at info@herrya.com
• After Processing: Address changes not possible once order is in fulfillment

Include in email:

• Order number
• New delivery address
• Your contact details
  

Note: For incorrect deliveries, see our Returns Policy.

Return Policy at Herrya:

Eligibility:

• 30-day return window from delivery date
• Item must be unworn and unwashed
• Original tags attached
• Original packaging intact

Non-Returnable Items:

• Worn or damaged items after receipt
• Items without original tags
• Custom or personalized items
• Change of mind purchases

Refund Options:

• Original payment method
• Processing time: 10 business days
• Shipping costs refunded for defective/wrong items only

Start Your Return:

• Email info@herrya.com
• Include order number and photos
• Wait for return authorization
• Ship to provided address

Note: Return shipping costs are buyer's responsibility except for defective items

3 Simple Steps to Return:

Contact Us
• Email info@herrya.com
• Include order number
• Attach photos of item
• Explain return reason

Await Approval
• We'll email return authorization
• Receive return shipping address

Ship Your Return
• Pack securely in original packaging
• Include original tags
• Ship to provided address
• Keep tracking number

Track Refund Status: Email us your tracking number for updates

We Cannot Accept Returns For:

• Items that have been worn or used
• Products without original tags
• Washed or cleaned items
• Items with damaged packaging
• Products with removed labels
• Sale/clearance items
• Items damaged after delivery

Important Notes:

• Contact us at info@herrya.com before wearing or removing tags
• Returns must be authorized
• Return window: 30 days from delivery
• Refunds processed within 10 business days
• Original payment method will be used

Questions about an item? Contact us before wearing or removing tags.

Refund Processing:

• Refunds processed within 10 business days
• Returns must be inspected and approved
• Refund sent to original payment method
• Email notification when refund is processed

For refund status: Contact info@herrya.com with order number.

Find Your Perfect Hat Size:

You can find our complete size guide here :

Measure Your Head:
• Place measuring tape around head
• Position just above ears
• Keep tape snug, not tight

Adult Sizes (cm/inches):
• XS: 53cm (6-5/8")
• S: 54-55cm (6-3/4" - 6-7/8")
• M: 56-57cm (7" - 7-1/8")
• L: 58-59cm (7-1/4" - 7-3/8")
• XL: 60-61cm (7-1/2" - 7-5/8")
• XXL: 62-63cm (7-3/4" - 7-7/8")
• XXXL: 64-65cm (8" - 8-1/8")

Youth Sizes (cm/inches):
• S: 49-50cm (6-1/8" - 6-1/4")
• M: 51-52cm (6-3/8" - 6-1/2")
• L: 53-54cm (6-5/8" - 6-3/4")
• XL: 55-56cm (6-7/8" - 7")

Need help? Email your head measurement to info@herrya.com

Item Currently Out of Stock?

• Sign up for notifications - we'll email when back in stock
• Email us at info@herrya.com for restock timeline
• Browse similar styles in our collection

Pro tip: Popular styles restock regularly - join waitlist to avoid missing out.

Our Quality Standards:

• Premium materials – selected for durability and real-world performance
• Expert manufacturing – built with care, tested for reliability
• Strict quality control – every item is inspected before shipping
• Authenticity guaranteed – no gimmicks, just gear that works

Our Commitment:

Outdoor equipment that lasts, performs, and keeps its shape over time.

Questions? Reach out anytime at info@herrya.com.

Contact Our Customer Service:

Email: info@herrya.com

Response Time: Within 24 hours

Include in Your Email:

• Order number (if applicable)
• Clear description of query
• Photos (if relevant)

Business Hours: Monday-Friday, 9am-5pm

Response Times:

• Standard Response: Within 24 hours
• Urgent Queries: Same business day where possible
• Business Hours: Mon-Fri, 9am-5pm AEST

Note: For faster resolution, include your order number and relevant details in first email.